![]() ![]() Please be aware that if you issue a charge dispute to your financial institution or PayPal, we will no longer be able to process a refund for you on that account. Please contact our support team first to allow for any and all refunds to be issued as quickly as possible. However, if the situation is caused by another service external to us and is outside of our control, we will not issue a refund. ![]() If your service is not working and the problem is caused by us, we will, of course, evaluate the situation on a case-by-case basis. What if I am beyond the first 30 days and something stops working? It is their job and your right to have them handle the situation. You will need to contact your financial institution to report the issue. What if I did not authorize the creation of this account? If you signed up for a yearly or 2-year plan (Monthly plans not eligible) on our website, you can automatically have a refund processed by logging into our website and completing the cancellation within the first 30 days of your subscription. I just signed up, but I decided against it. All eligible refunds will be processed within 7 business days. Please see the section called “REFUND POLICY” in our Terms of Service for more details. Likewise, any account created through the Google Play store must be canceled within the first 7 days of your trial on your Android device or must be canceled by Google. For accounts created on iOS or Android mobile devices through our mobile app, we offer a 7-day free trial (Accounts created through our iOS app must be canceled within the first 6 days of your iOS trial or be refunded by Apple - We don't have any control over these accounts). You can get a refund on your purchase (Yearly and 2-year plans only) if you have chosen to cancel within the first 30 days of service. IPVanish Subscription renewals are not eligible for refunds. ![]() For full details regarding refunds, please continue reading. For more information, check IPVanish's Terms of Service. Refunds will not be given for problems with the VPN that are beyond our control. If an account was created without your authorization, your financial institution should be contacted. Refunds are also available for 7-day free-trial accounts created through the IPVanish mobile apps within the first 6 days of your trial (You must cancel through Google or Apple). IPVanish offers refunds for yearly and 2-year plans within the first 30 days of service, but no refunds will be given for monthly plans. ![]()
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